These Terms govern your use of LWEGATECH websites, hosting services, custom software, cloud platforms, BORAsuite products and professional IT services. By using our services, you agree to these Terms.
1. Scope
These Terms apply to all LWEGATECH products and services, whether delivered through our website, a service agreement, a cloud platform, a customer portal or direct professional engagement.
- Website Design and Website Maintenance
- Web Hosting, Domain Registration and SSL Certificates
- Mobile App Development and Custom Software Development
- Monitoring & Evaluation Systems, MIS Solutions and Integration Services
- BORAsuite products including BORApos, BORAinvoice, BORApharma, BORAlearn and future products
- IT consultancy, technical support and digital transformation services
2. Services We Provide
LWEGATECH provides technology services for businesses, organizations and institutions in Uganda, Africa and other supported markets.
- Cloud Hosting: server space, website hosting, email-related hosting support and related infrastructure services.
- Domains: domain registration, renewal support, DNS guidance and domain transfer assistance.
- Websites: design, development, maintenance, content updates, performance improvements and security support.
- Mobile Apps: mobile application planning, design, development, deployment support and maintenance.
- Enterprise Systems: custom software, MIS platforms, M&E systems, integrations and workflow automation.
- SaaS Platforms: BORAsuite products and other hosted applications delivered through subscriptions or service packages.
- Consulting: technology advice, systems planning, implementation support and digital transformation guidance.
3. Customer Responsibilities
Customers are responsible for using LWEGATECH services properly and lawfully.
- Provide accurate registration, billing and company information.
- Maintain secure passwords and protect account access.
- Keep account, contact and billing details updated.
- Use services in a lawful, respectful and secure manner.
- Protect their own devices, networks and local user accounts.
- Report suspected security incidents, unauthorized access or service abuse.
- Comply with applicable laws, industry rules and third party service requirements.
4. Acceptable Use Policy
Customers may not use LWEGATECH services for activities that harm other users, networks, systems, businesses or the public.
- Malware, hacking, phishing or credential theft.
- Spam, email abuse, fraudulent activity or impersonation.
- Copyright infringement, illegal content or unauthorized distribution of protected materials.
- Abuse of server, bandwidth, storage, application or network resources.
- Attempts to disrupt, overload, scan or compromise services, networks or customer accounts.
LWEGATECH may suspend, restrict or remove services where necessary to protect customers, infrastructure, legal compliance or platform stability.
5. BORAsuite & Software Services
BORAsuite and other LWEGATECH software services are provided as cloud platforms, licensed systems, custom deployments or support services depending on the agreement or subscribed package.
Customers own their business data. This includes uploaded files, sales records, invoices, receipts, customer records, product records, reports, pharmacy records, education records and other operational information entered into the system by authorized users.
LWEGATECH owns the software platform. This includes source code, application design, system architecture, templates, documentation, trademarks, logos, product names, user interface patterns and other intellectual property created by or for LWEGATECH.
Software updates may be deployed to improve security, stability, performance, compatibility and functionality. Available features may differ by product, package, subscription, user role, configuration or custom agreement.
6. Hosting & Cloud Services
LWEGATECH works to provide reliable hosting and cloud services. Uptime objectives depend on the service package, infrastructure and third party providers involved.
- Scheduled maintenance may be performed to improve security, stability and performance.
- Emergency maintenance may be required without extended notice to protect systems or customers.
- Customers must use hosting resources fairly and within allocated limits.
- Backups may be provided depending on the package, but customers should also maintain important independent copies where appropriate.
- Services may be suspended for abuse, malware, excessive resource usage or serious security risk.
7. Domain Registration
Domain names are governed by applicable registry, registrar and extension rules. Customers are responsible for providing correct domain owner information and renewing domains on time.
- Expired domains may stop working, enter grace periods or enter redemption depending on registry rules.
- Domain transfers must follow applicable registrar procedures and may require authorization codes, domain unlocking and administrative approval.
- LWEGATECH may assist with domain management, but final registry rules remain binding.
8. Billing
Billing is governed by the separate Billing Policy and any applicable quotation, invoice, subscription or service agreement. Billing matters may include invoices, subscriptions, renewals, suspensions, taxes and refunds where applicable.
Customers are responsible for paying approved invoices and renewal charges on time to avoid service interruption.
9. Intellectual Property
LWEGATECH owns its software, website content, graphics, branding, trademarks, documentation, templates, code libraries and product materials unless a written agreement states otherwise.
Customers retain ownership of their uploaded content, company branding, business information, customer databases and materials they provide to LWEGATECH. Customers must ensure they have the right to use any content, logos, images, data or materials they submit.
10. Privacy & Data Protection
Privacy and data handling are explained in our Privacy Policy, Cookies Policy and future Data Protection Policy where applicable. These documents explain how information is collected, used, stored and protected across LWEGATECH services.
11. Availability of Services
We work to keep services available and responsive. However, maintenance windows, technical incidents, upstream provider issues, network failures, cyber incidents and force majeure events may affect availability.
LWEGATECH is not responsible for events beyond reasonable control, but we will take practical steps to restore affected services as quickly as possible.
12. Suspension & Termination
LWEGATECH may suspend or terminate services where necessary for non-payment, abuse, illegal activity, malware, court orders, security risks, repeated violations or serious breach of these Terms.
Customers may terminate services according to applicable service agreements, billing terms, subscription rules or written notice requirements.
13. Limitation of Liability
LWEGATECH provides professional technology services with reasonable care and skill. To the extent permitted by law, LWEGATECH is not liable for indirect losses, lost profits, loss of business opportunity, loss of goodwill or business interruption arising from use of our services.
Where liability cannot legally be excluded, it will be limited to the extent allowed by applicable law and the relevant service agreement.
14. Governing Law
These Terms are governed by the laws of the Republic of Uganda.
15. Changes to These Terms
These Terms may change from time to time as LWEGATECH expands its services, products and legal requirements. Continued use of our services after updates are published means you accept the updated Terms.
16. Contact Information
For questions about these Terms or any LWEGATECH service, contact us through the details below.
Last Updated: June 28, 2026