This Billing Policy explains how payments, subscriptions, renewals, invoices and refunds are managed across LWEGATECH products and professional services.
1. Introduction
This Billing Policy applies to payments, invoices, subscriptions and renewals for LWEGATECH products and services. It covers hosting, domains, websites, SSL certificates, SaaS services, BORAsuite products, mobile apps, custom software, enterprise systems and consulting services.
Our goal is to keep billing transparent, professional and easy to understand while protecting service continuity for our customers.
2. Accepted Payment Methods
LWEGATECH may accept the following approved payment methods depending on the service, invoice type and customer location:
- Cash, office payments only.
- Bank Transfer, EFT or RTGS.
- Mobile Money.
- Credit and Debit Cards.
- Visa.
- Mastercard.
- PayPal.
- Other approved digital payment channels.
Additional payment methods may be introduced as our services expand.
3. Billing Currency
The primary billing currency for LWEGATECH services is Uganda Shillings (UGX). International projects, cross-border contracts or selected cloud services may be invoiced in United States Dollars (USD).
Each invoice will clearly show the billing currency, amount due and payment instructions.
4. Billing Cycles
Billing cycles depend on the type of service purchased.
- Hosting: annual, two-year, three-year or custom enterprise agreements.
- BORAsuite SaaS: monthly, quarterly or annual subscriptions depending on package availability.
- Custom Software: milestone payments or project-based contracts as agreed in writing.
- Consulting: billed as quoted, by project, by deliverable or by agreed professional engagement.
5. Invoices & Due Dates
Invoices are issued before payment is due. Hosting renewal invoices are generally generated 30 days before expiry. BORAsuite subscriptions renew according to the selected billing cycle, while custom software invoices follow agreed project milestones.
Customers should review invoices promptly and contact the Billing Department if any detail needs correction.
6. Renewals
Hosting, domains, SSL certificates and BORAsuite subscriptions renew according to their billing cycle unless cancelled, replaced or changed under an approved arrangement.
Failure to renew before expiry may result in temporary suspension, loss of access, service interruption or expiration of services depending on the service type and provider rules.
7. Late Payments
When payment is late, LWEGATECH may send reminders through email, phone, account notices or other approved communication channels.
Late payment may lead to temporary suspension, service interruption or recovery fees where additional work is required to restore or recover services. We encourage customers to contact us early if payment timing needs discussion.
8. Refund Policy
Most digital services become non-refundable once delivered, activated, issued, consumed or substantially completed.
- Domain registrations and renewals.
- Hosting activations and allocated server resources.
- SSL certificate issuance.
- Software licenses and SaaS subscriptions already consumed.
- Custom software work already completed or delivered.
LWEGATECH may review exceptional situations individually and may approve a credit, adjustment or refund where it is fair and commercially reasonable.
9. Custom Software Projects
Custom software projects are billed according to signed quotations, proposals or contracts. Payments may include a deposit, milestone payments and final delivery payments.
Ownership transfer, deployment access or final handover may depend on completion of agreed payments. Any special payment terms should be documented before project work begins.
10. BORAsuite Subscription Billing
BORAsuite subscriptions depend on the selected product and package. Billing may be monthly, quarterly or annual depending on current pricing and customer agreement.
- Package upgrades may become effective immediately where applicable.
- Additional users, branches, storage, modules or extras may be billed according to current pricing.
- Downgrades or cancellations may take effect from the next billing cycle unless otherwise agreed.
BORAsuite usage is also governed by the separate Terms of Service.
11. Domains & SSL
Domain and SSL services are time-sensitive. Customers are responsible for renewing domains and SSL certificates before expiry to avoid disruption.
- Domains are subject to registrar and registry rules, including grace periods and redemption rules.
- Expired domains may stop resolving and may not always be recoverable.
- SSL certificates must be renewed, validated and installed before expiry to avoid browser security warnings.
12. Price Changes
Prices may change over time due to supplier costs, exchange rates, infrastructure changes, product improvements, taxes or market conditions.
Existing customers will receive reasonable notice before renewal where applicable. New pricing normally applies from the next billing cycle or renewal period.
13. Cancellation
Customers may cancel services before the next renewal according to the relevant service agreement, subscription terms or written instructions provided by LWEGATECH.
Cancellation does not automatically generate refunds for services already delivered, activated or consumed. Outstanding balances remain payable.
14. Taxes
Invoices may include applicable taxes where required by Ugandan law or other relevant tax rules. Customers are responsible for paying the full invoice amount, including taxes where applicable.
15. Contact Billing
For billing questions, invoice corrections, payment confirmation or subscription support, contact the LWEGATECH Billing Department.
Last Updated: June 2026
Related Policies
These documents work together to explain how LWEGATECH delivers services, protects customers and manages business relationships.