Privacy Policy

Information We Collect

We collect information that helps us provide reliable technology services, support customers and keep our platforms secure.

• Name, company and role: used to identify customers, prepare proposals, create accounts and manage business relationships.
• Email address and telephone number: used for support, account communication, product updates, billing reminders and service notices.
• Billing address and account details: used for invoices, receipts, tax records, payment follow up and customer verification.
• Payment information: used to process subscriptions, renewals, hosting, domains and software services through trusted payment providers.
• Support conversations: used to resolve service issues, improve support quality and maintain a clear service history.
• Website usage statistics: used to understand which pages are useful and how visitors interact with our website.
• Device, browser and IP address information: used for security, troubleshooting, fraud prevention, analytics and improving platform performance.

How We Use Information

LWEGATECH uses information for legitimate business purposes connected to the services we provide.

• To provide websites, cloud hosting, domains, software, cybersecurity and BORAsuite services.
• To create and manage customer accounts for BORApos, BORAinvoice, BORApharma, BORAlearn and future products.
• To process payments, subscriptions, renewals, invoices and receipts.
• To provide customer support, technical assistance and product onboarding.
• To send important product, security, billing and service updates.
• To improve our products, website, documentation and customer experience.
• To detect misuse, prevent fraud and protect our infrastructure and customers.
• To meet accounting, tax, contractual and legal obligations.
• To send marketing communications only where consent exists or where the communication is allowed by applicable law.

Cookies

Our website and cloud platforms may use cookies and similar technologies to keep services working properly and to improve user experience.

• Essential cookies help pages load, secure forms and keep important features working.
• Login cookies keep authorized users signed in to customer portals and cloud applications.
• Preference cookies remember choices such as interface settings or saved preferences.
• Analytics cookies help us understand website and product usage so we can improve services.
• Future marketing cookies may be used only where appropriate consent and controls are provided.

Users can disable or manage cookies through their browser settings. Some services may not work correctly if essential cookies are blocked.

How We Protect Information

We apply practical security measures designed to protect customer information from unauthorized access, misuse, loss or disclosure.

• HTTPS and SSL are used to protect data in transit where applicable.
• Passwords are stored using secure hashing or encryption practices rather than plain text.
• Role-based access limits what users and employees can access.
• Employee access is limited to team members who need information to provide support or operate services.
• Servers are monitored for availability, errors and suspicious activity.
• Firewalls, routine backups and security reviews help protect systems and support recovery.
• Security audits and platform improvements are performed as our services grow.

No digital system can be guaranteed to be completely risk free, but we work continuously to reduce risk and respond responsibly to security concerns.

Third Party Services

LWEGATECH may use trusted third party providers to deliver services efficiently and securely. These may include payment gateways, Google Analytics, email providers, cloud infrastructure providers and SMS gateways.

Only the minimum information required for the specific service is shared. We choose providers that support reliable service delivery and reasonable data protection practices.

Customer Rights

Customers may contact us regarding personal information connected to LWEGATECH services. Depending on the service, account status and applicable law, customers may request to:

• Receive a copy of personal information we hold about them.
• Correct inaccurate or outdated information.
• Delete eligible personal information.
• Withdraw consent for optional communications.
• Close customer accounts where there are no active contractual, billing, security or legal reasons to keep them open.

Retention

We keep information only for as long as it is reasonably needed for business, service, accounting, security, contractual or legal purposes. Some records, such as invoices, payment references, support history and service logs, may be retained for legitimate business and compliance reasons even after an account is closed.

Policy Updates

This policy may evolve as LWEGATECH expands its website, hosting services, cloud infrastructure and BORAsuite products. When important changes are made, we may update this page and, where appropriate, notify customers through our website, email or application notices.

International Visitors

LWEGATECH serves customers in Uganda, East Africa and other markets. If you access our website or cloud products from outside Uganda, your information may be processed in locations where our systems, service providers or infrastructure operate.

Children Privacy

Our corporate website and business software products are intended for organizations, adults and authorized users. BORAlearn may support education workflows involving schools, teachers, learners and parents. Where learner information is handled, it should be managed by authorized schools, guardians, teachers or administrators using appropriate permissions and safeguards.

Contact Information

For privacy questions, correction requests or data protection concerns, contact LWEGATECH LIMITED.

Last Updated: June 28, 2026