Frequently Asked Questions
Backup frequency depends on your hosting plan. All our hosting plans include automated daily backups. Premium plans include hourly backups, and our enterprise solutions offer continuous real-time backups to ensure your data is always protected.
Your backup data is stored in secure, redundant offsite data centers with military-grade encryption. We use multiple geographic locations to ensure maximum protection and availability, so your data remains safe even in case of regional incidents.
We use AES-256 encryption for data at rest and SSL/TLS encryption for data in transit. All backups are encrypted with your unique encryption keys, ensuring that only you can access your data. Our infrastructure meets the highest security standards including SOC 2 and ISO 27001 certification.
Restoring your data is simple with our one-click restore feature available in all hosting plans. You can select any backup point from your retention history and restore individual files, databases, or your entire website instantly through your control panel.
Backup retention varies by hosting plan. Basic plans include 30-day retention, professional plans include 90-day retention, and business plans include 1-year retention. Enterprise clients can customize retention periods to meet their specific compliance requirements.
Yes, all our hosting plans include separate database backups. You can backup MySQL, PostgreSQL, and other database types independently from your files. This allows for granular restore options and better data management.
Yes, we provide backup testing and verification features. You can test your backups in a sandbox environment to ensure they can be restored successfully before actually needing them in a disaster recovery scenario.
Don't worry! If you accidentally delete your website or files, you can easily restore from the most recent backup with just one click. Our support team is also available 24/7 to assist you with the restoration process if needed.